Frequently Asked Questions
Holiday Hours & Closures
Which holidays are you closed?
Answer: We are closed for all Stanford holidays including the following:
Closed on Tuesday, December 24, 2024 & Wednesday, December 25, 2024 for Holiday Closure.
UPCOMING SCHEDULE CHANGE
Tresidder Package Center ONLY, effective from December 23rd to January 3rd:
Monday – Friday : 10am – 5pm
Saturday – Sunday: 10 am – 2pm
Package Pick-Up Information
How long do I have to pick up my package after I received a UG2 notification?
Answer: Packages are held at the designated package centers for a total of 9 days.
Packages placed in smart lockers will be there for up to 2 days, then they will be held at the designated package center for 7 days (for a total of 9 days).
Packages not collected within 9 days will be returned to sender.
What to do if I cannot pick up my package within 9 days?
Answer: If you are planning to be away from campus for more than nine days, we recommend that you use the Proxy feature to have a trusted person pick up your package due to the limited capacity to hold packages at the package centers.
NOTE: Packages cannot be held over winter break and will be returned to sender after the nine days.
Security Monitoring at the Smart Lockers
Answer: Security monitoring is in place, and a snapshot may be taken of individuals who pick up items from the lockers and stored for 90 days.
UG2 Notification E-mail
What is an UG2 notification e-mail?
Answer: The UG2 notification e-mail lets you know that your package is ready for immediate pick up. The e-mail sender name and address is: UG2 Mail & Logistics (no-reply@pb.com).
This UG2 notification is different from the delivery confirmation from the carrier and is sent after your package has been processed
Tips:
Avoid a wasted trip: At times carriers update the delivery date prior to delivering the package. When your package is ready for immediate pickup, an e-mail notification will be sent from the UG2 Mail and Package Center Center (no-reply@pb.com), not the shipment carrier.
Designated Package Centers
What are the designated package centers?
Answer:
Tresidder Package Center is the designated package center for students in undergraduate residences, including EVGR-A and the Row and graduate students that elect to use this location.
Graduate Package Center is the designated package center for students in graduate residences.
Package and Mail Processing Times
What are the usual turn around times at the package centers?
Answer: During peak times, processing times may vary due to package volume. However, specified priority packages will still be processed with the maximum urgency possible.
The usual processing times at the Tresidder Package Center are:
- regular package = 36 hours
- priority package or mail = same day*
- USPS mail = less than 48 hours
The usual processing times at the Graduate Package Center are:
- regular package = 36 hours
- priority package = same day*
- USPS mail = less than 48 hours
* depending on package arrival time
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Find My Package
What should I do if a package can’t be located?
Answer: Please contact your designated package center and provide:
- Your full name
- SUnet
- the carrier and complete tracking number.
The customer service team at the package centers will work with you to locate the package(s).
Accepted Forms of ID
Can I use my driver’s license if I don’t have my student ID?
Answer: Yes, we will accept a government issued photo ID or Stanford Student ID.
Oversized Packages
Do the package centers accept really large packages?
Answer: Yes!
Shipping Packages
Can I mail a prepaid package from the package center?
Answer: No, we do not ship prepaid packages.
For USPS packages, go to the post office store located next to the bookstore.
Moving and Forwarding
I’m moving out of EVGR, how can I arrange mail forwarding?
Answer: To request your first class United State Postal Service (USPS) flat mail and packages be forwarded to another domestic US address, please navigate to this portal: https://form.jotform.com/213095632888163
Please note: this portal should only be used by EVGR students moving out of EVGR entirely.
Once completed, forwarding will continue for one year after you move out of EVGR.
Items from other carriers (UPS, FedEx, DHL, Amazon, etc.), magazines, bulk mail and others will be returned to sender or discarded.
If you have moved from one EVGR unit to another EVGR unit, please alert any senders of your new address/new apartment number. UG2 will not forward mail from one EVGR location to another EVGR location.
Spouse/Partner Information
How can my spouse/partner pick up receive mail?
Answer:
The spouse/partner name listed on your Stanford Housing Agreement is automatically populated into UG2’s system. The contract holder can update their spouse or partner’s phone and email contact information through the Stanford Package Delivery & Contact Info section of the student portal.
Opt-Out of Junk Mail
Answer: Information can be found visiting the Federal Trade Commission: https://www.consumer.ftc.gov/articles/how-stop-junk-mail