How UG2’s Emerging Tech, Proactive Prevention Practices, and Superior Response Times Keep Tenants on Board
The residents considering a move to your multi-family properties have a long wish list, from beautifully run spaces that support their comfort and ease to 24/7 reliability to access to a stellar team maintaining every ingredient that impacts their experience there. Fortunately, as many elite multi-family buildings coast to coast have experienced, working with UG2 as your partner in this endeavor means your tenants are very likely to stay with you, too.
How do we do it?
We stay:
Ahead of their requests. Our nimble teams of highly skilled employees excel at the latest technologies and innovations. They use leading-edge platforms to ensure superior prevention and maintenance. Every time an apartment turns over, our expert team jumps into action inspecting, updating, repairing, and replacing every inch of it, from paint and flooring to energy-efficient appliances and A/C units. They have perfected preventative maintenance, inside and outside of your building, to guard against surprises.
Present and accessible. Our response time is unmatched because we are on the ground, in house, and immediately available—with the capacity to connect instantly to a wider team of expert facility engineers and certified technicians. If our on-site team can’t handle a tenant’s request, we have a resource at our fingertips who can.
Calm, cool, and collected. We model accountability, transparency, communication and relationship-building at every level of the company. We train our teams in the soft skills required to navigate high stress situations and complex dynamics. It’s easier to take ownership of an issue and problem-solve when you know management has your back and will reward you for it.
Staffed with consummate professionals. UG2 recruits and develops the most dedicated, hardworking employees in the market—professionals who care deeply about their work and embrace every opportunity to learn, well beyond their best-in-class training. Our teams work seamlessly with contributions from several key positions, including superintendent/resident manager, front of house team, mechanic/handyperson, maintenance technician and janitorial team, and day porter, cleaners, gardeners and landscapers.
UG2’s success is grounded in an appreciation that your tenants want the maintenance of their spaces to appear effortless. They don’t have the patience for faulty equipment, disruptive repairs, or unanswered requests for assistance. Of course, we also excel at customizing our solutions quickly and effectively, so as we get to know your property and your people, we continuously refine our approach.
As amenities increasingly become part of the package, our teams expand with the specialized expertise for optimal management. And thanks to our reputation for excellence and strong partnerships in the industry, UG2 has the relationships to bring in outsourced services for niche needs from elevator and fire pump maintenance to oversized chillers and water treatment.
Facility services for multi-family residences is a highly complex undertaking that requires expertise ranging from facilities engineering to five-star customer service delivery. As much as any other customer base, our multi-family residential building customers demand the best of UG2. We take great pleasure in delivering, and in demonstrating, time and again, the staying power of service excellence.