Team UG2 Gets Recognized for Exceeding Expectations
We are always grateful when a customer or an individual takes time out to let us know our employees have gone above and beyond. Our employees care deeply about doing their jobs well, and an email or note acknowledging their hard work means a great deal to the people who make Team UG2 a successful and strong community.
With all the effort our teams have put into getting buildings ready for the return to work and school, a recent letter from a grateful mom buoyed us more than she could know.
The mom wrote that while moving her college-aged son onto campus, she realized there was a mold issue in his dorm room and went looking for help. Eddie engaged fellow team members Marlene, Grace, and Eduardo, and the four swiftly remedied the problem, completing a thorough cleaning and disinfection of the area and replacing the refrigerator with a new unit.
“I asked the security man if he could contact someone from maintenance to help clean the mold and fix the refrigerator,” the mom wrote. “Shortly after, a friendly man came in and informed us that ALL the mold would be disinfected and washed thoroughly. He also said that the refrigerator needed to be replaced and that he would have a new fridge delivered to replace the broken one. Within minutes two kind women, named Marlene and Grace, appeared with mops and cleaning equipment. They were so kind and eager to help!! Later that same night, my son texted me that a new refrigerator was delivered to his door. Unbelievable service!!!
“As a mom, it’s always hard for me to leave my son but seeing that he was in such caring and helpful hands – it made it a lot less difficult. I am very GRATEFUL to these workers and I can’t express my appreciation enough…I am even more thankful that my son is in a learning environment where the people are kind, compassionate and thoughtful!! God bless these workers who go out of their way to treat the students like their very own!!!“
We recognized Eddie, Marlene, Grace and Eduardo for their efforts with accolades and awarded them with gift cards. Their approach to their work is a true reflection of our core values. Of course, they went the extra mile never expecting their managers would even know they had done so. We are thankful for the times an individual lets us know about our team members’ skills, problem-solving, and quiet acts of kindness.
UG2, our customers, and the people they serve benefit from the often-invisible contributions of our employees every day, on campuses and in office buildings, in classrooms and research facilities, cafeterias and shopping malls, and more. We are incredibly fortunate—and grateful.