From the Experts, Tips & Tricks

How Tenant Services Can Support You, Now More Than Ever

By Greg Lanzillo

Scrutiny about all public environments will be ongoing, so your strategy should be, too.

As the global pandemic continues to extend into an uncertain future, one thing we know is that scrutiny about the cleanliness, disinfection, and maintenance of the spaces where we work, play, eat, and shop is under the microscope.

Creating effective, long-term operational solutions increases the level of cleaning, while creating a sense of security and safety for your tenants, occupants, and employees.

At the same time, you may need other workplace support services tailored to your unique needs, from document management to mailroom sorting to clerical support. Having a partner that can provide a range of options is more important than ever before.

Enhanced Cleaning & Disinfection

At UG2, we can focus on enhanced cleaning and disinfection procedures for:

  • Restrooms: These shared spaces are highly visible and receive the most scrutiny. That’s why you should consider advanced disinfection services that keep restrooms at the height of cleanliness and technologies that provides verification that services were performed, i.e. UDL app.
  • Kitchen and Breakrooms: Another shared space that requires more support is an area where people are coming and going all day. Even if employees are no longer congregating here, it’s vital to keep it cleaned and disinfected.
  • Conference Rooms: People still need to meet, strategize or pop in for a private phone call throughout the day. Even while practicing social distancing, conference rooms can be at higher risk for germs.
  • Workspace Cleaning and Disinfection: Before the pandemic, it’s likely that many employees weren’t vigilant in preventing germs at their workspaces. Enhanced cleaning of personal work areas can be crucial. At the very least, instilling a sense of responsibility on individuals to practice and uphold new normal protocols and cleanliness is crucial to maintaining a healthy environment.

These areas need to receive standard cleaning and considered for regular disinfection, given they are high frequency touchpoints.  Periodic electrostatic disinfection spraying should be considered. This approach ensures the highest level of health.

Tenant support and services can include other solutions as well, focusing on everything from handyman services, interior glass & window cleaning, appliance & upholstery cleaning, flooring & carpet cleaning programs, as well as concierge-level services.

More Than Cleaning

Tenant support can also come in the form of streamlined operations in general, with workplace support, mailroom services, and document management options. For example, these are just a few of the services UG2 offers:

  • Reception and switchboard
  • Workplace inventory management
  • Quality inspections and reporting
  • Logistics support
  • Mail sorting and distribution
  • Vendor and asset management
  • Copying and printing
  • Large-format printing
  • Document imaging/scanning

The Role of Outsourcing

As building owners and employers adapt to the new normal it is important to consider outsourcing services in order to create operational solutions needed to effectively reopen their work environments

At UG2, we understand that every workplace environment is unique. That’s why we tailor our tenant services and support based on what you need, right now, and into the future. You may require on-site staff for mailrooms, or administrative support to handle clerical tasks, or document management services in addition to maintenance and housekeeping. In these instances, we recruit and train employees who possess the right skills and abilities to integrate into your company culture.

Tenant services should make it easier to support your workforce or occupants, giving them peace of mind about how buildings are run, but also providing assurance to you that you have what you need, now and into the future.

Greg Lanzillo
Senior Director, Operations