Success Stories, UG2 in Action

Supporting Our Customers During the Pandemic

By Tom McKenna

Learn how our mobile maintenance services kept things running when our customers needed it the most

It’s become apparent over the past 18 months that door-to-door service is more than just an added convenience. For some organizations, it’s a downright necessity. It can mean the difference between continuing business as usual and halting operations altogether.

That’s why UG2 has offered Mobile Maintenance Services since our inception. It helps customers run their businesses without a hitch and provides on-call access to the best of the best for maintenance and repairs—even during a pandemic.

In the early days of COVID-19, businesses in every industry were experiencing a great deal of uncertainty. Not only was it difficult to find PPE but working remotely and social distancing were novel concepts that took some getting used to. Luckily, our Mobile Maintenance Team was there to provide customers with much-needed support in multiple ways.

Providing Coverage For Absent Employees

As you may imagine, some customers’ staff couldn’t come to work because they were sick or had tested positive for COVID-19. In addition, employees who had been in close contact with those individuals were required to quarantine in case they, too, had been infected.

On several occasions, our Mobile Maintenance Team filled in when the customers’ entire staff had been affected. We were able to provide many weeks of coverage until their employees recovered and were able to come back to work.

Building Changes and Upgrades

Our mobile tech crew installed sneeze shields in the lobby area of several office buildings and around an elementary school campus. They also helped the school build a 40 x 60-foot deck space covered by a tent, which allowed students to attend classes outdoors.

Many customers also took advantage of the fact that buildings were empty because their employees were working remotely. Our team was able to work on projects like filter upgrades, UV lighting system installations, and rooftop water cooling changes. Not only was it convenient, but it ended up saving our customers money since the work could be done during the day.

Becoming An Extension Of Your Team

Our mobile tech team is an extremely talented group of people. They’re highly valued by our customers, and a great example of what it means to be an employee of UG2. Any mobile crew member can walk into a complicated and unfamiliar environment, troubleshoot to find the root cause of the problem, and come up with a timely and efficient solution.

UG2 is now offering Mobile Maintenance Services in the Mid-Atlantic region! If you are looking for a fresh approach, contact us today.

Tom McKenna
Operations Manager