How UG2 Serves as a True Partner to Our Life Science Customers
In a field like life sciences, a generalized approach to facility services does not suffice. At UG2, we don’t just say we excel at the specialized services demanded by those customers—we execute on that promise, and our growing life science customer base and unmatched customer retention rate confirm it.
When we talk to customers about the key to our strong partnerships, several factors come up again and again. We excel by:
Striving to be citizens of your industry. Our teams are specially certified to work in life science environments and know the regulations that govern its management. Every person on the team who touches your facility—and every expert who trains them—is deeply knowledgeable about thecriticality of the space and how our actions and practices will impact it. We have built on that excellence by partnering with leaders in your industry to master the demands of managing facilities within your specific environment.
Listening and customizing. While many life science facilities may share a common set of challenges and needs, each one has its own unique practices, goals and priorities. UG2 takes the time to understand the nuances. Even as we strive to lighten the load for you, we take an informed approach to customizing and evolving your services, with the highest level of transparency and communication.
Understanding the talent market. We track the local labor market closely and understand how the ebbs and flows affect you. We are experts at identifying, attracting, developing and retaining the talent to staff our own teams and also augment your evolving needs, and we keep you informed about key insights and trends, so you are never operating in the dark.
Serving as a local presence with national resources. We have the knowledge, resources, range of experience and deep bench of expertise of a national company, while our local teams and regional Centers of Excellence have deep roots in your specific market and community. We serve the elite in your field by curating a customized, not cookie cutter, approach.
Cross-training our teams. Even as we develop our specially trained experts for work with our life science customers, we leverage their broad expertise in areas like project management, facility management, janitorial, landscaping, and more from our other customers in spaces like manufacturing, biotech, data centers, leading hospitals and universities. Our teams are cross-trained in your specific facility’s needs in order to work seamlessly to deliver comprehensive, integrated facility services.
Investing in training. From our extensive training and professional development to our operational trainings around specific facilities to OSHA related trainings and education around customer practices and protocols, we lead our industry in training, professional development and certifications. Our teams are trained in your practices, communication preferences and safety protocols, and know the downstream impacts and redundancies.
Prioritizing safety. We built UG2 from the ground up with a very intentional safety-first mentality. We have our own dedicated team of experts who are deeply involved in refining our overarching practices and delivering ongoing training to every team member across the company.
Knowing the technology. UG2’s industry experts dedicate themselves to tracking, understanding and disseminating insights on best-in-class customizable technology solutions for supporting lab and good manufacturing practices (GMP) spaces and ensuring good documentation practices for a validated environment. Our subject matter experts provide direct consultation and ongoing education to our customers and teams.
Like your life science practice, UG2’s approach to our work is continuously evolving and improving based on emerging research, technologies and understanding of best practices. If you’d like to explore a partnership with UG2 and hear how we can support your work, we are always happy to talk through your unique goals and challenges.