The Right Amenities Reduce Turnover (and the costs associated with it)
Across the country, major companies from Amazon to JP Morgan Chase had sweeping return-to-office mandates in 2025. The majority of companies (67%) have hybrid policies like IBM, which directs its managers and executives to work on site at least three days per week. These back-to-the-office pushes put even more pressure on workplaces to provide employees with amenities that make the office environment attractive.
At UG2, we’ve watched this trend first-hand. Providing our customers with superior janitorial services has evolved to providing these same customers with expanded workplace solutions that elevate employee experiences.
Why Tenant Services Matter More Than Ever
In today’s competitive labor markets, offices that go beyond “space” to provide comfort and convenience stand out. CBRE’s Americas Office Occupier Sentiment Survey found that employees value easy public transportation access and having an onsite food and beverage options.
Employers, too, see the impact: workplace experience directly affects engagement and retention. From consistent amenity upkeep to hospitality-style service, tenant services help keep employees happy and operations smooth. Employees are nearly three times as likely to stay with their company if it has a great workplace.
These trends show that tenants expect more than just four walls. They want a place that supports productivity and wellbeing.
Customizing Support to Your Space
Every building and organization has its own rhythm. Because UG2’s staff are already embedded on site, the transition to expanded services is seamless. Our teams understand your systems, schedules, and culture, and we recruit and train employees who reflect your values and priorities.
Depending on your needs, expanded services could include:
Front-of-house support, such as reception, mailroom, or switchboard operations
Hospitality and event coordination, including conference room setup, snack wall replenishment, and event breakdown
Workplace operations, including inventory management, document services, or light maintenance
Enhanced cleaning and inspections that maintain safety, comfort, and aesthetic quality throughout the building
Moving and storage that reduce downtime and disruption, whether you’re moving an entire team or reconfiguring layouts
Distinct Needs for Life Science Tenants
While corporate tenants often prioritize hospitality and convenience, life science organizations have highly specialized needs, including lab support and waste handling, all while meeting strict regulations.
Our teams bring deep experience in these environments, offering tailored tenant services that integrate safety, compliance, and efficiency.
Read about our specialized services for life science customers.
An On-Site Partner for Peace of Mind
Ultimately, the right tenant services partner knows your building, your people, and your standards. That allows you to focus on your core work, knowing that support services are being consistently delivered.
UG2 teams are trained not only in their job, but in hospitality, too. They seamlessly blend into your office culture and are part of your team. Because the truth is the best-run buildings are the ones where everything feels effortless.
Want to learn more about the support services UG2 offers? Get in touch today.