At UG2, when it comes to the core values guiding our work, we walk the walk. But don’t take my word for it. Here is a sampling of notes sent by customers expressing gratitude for the hard work and consideration our employees put into their work—and by our employees themselves sharing their appreciation for the opportunities they encounter as members of the UG2 family.
SAFETY
You seem to always send the best-of-the-best, and your staff’s attention to our protocols, proactive approach to maintenance, and utmost respect for safety above all else has made our work easier every day.
–MISSION CRITICAL CUSTOMER
INTEGRITY AND RESPECT
I am grateful for the opportunities I have found at UG2 and especially for the ways you have encouraged me to pursue my interests and my education. Thank you for being a mentor and for always modeling the kind of treatment we all wish for from our supervisors.
–OPERATIONS MANAGER
DIVERSITY AND INCLUSION
Seeing you all come together and problem-solve gives a new meaning to the word “team.” You each bring something unique and important to your work with us and I am grateful not only for your professionalism but also for your commitment to each other. You truly lift each other up!
–SHIFT SUPERVISOR
METHODICAL AND DISCIPLINED BUSINESS APPROACH
Thank you so much for all you did to make our event a true success! People have been raving about it and that is in large part because you and your team paid attention to every detail. Our space has never looked so great!
–COMMERCIAL CUSTOMER
EMOTIONALLY INTELLIGENT AND TEAM ORIENTED
You’ve been a truly great coworker and someone I could lean on when things got challenging. I’ll miss you in your new role but I know you earned it and will bring your team the same mentoring, guidance and especially humor we all came to love.
–AREA MANAGER
ABILITY TO SOLVE PROBLEMS BY THINKING OUTSIDE THE BOX
As you might have heard, we had a minor emergency yesterday when we double-booked a room we were counting on to administer an exam. It was Team UG2 to the rescue as your people noted another space that would work just as well on a quieter part of campus and quickly got it outfitted with the right tables and chairs—and even directed late arriving students to the right place. Thank you, thank you, thank you.
–HIGHER EDUCATION CUSTOMER
WILLING TO GO ABOVE AND BEYOND TO CREATE LASTING IMPRESSIONS ON CUSTOMERS
Holding our first in-person event in several years was incredibly stressful, and we are so thankful to have had you on our team. You truly went above and beyond, handling issues before I even knew about them. Words can’t convey my appreciation. Happy holidays to you and yours!
–PUBLIC VENUE CUSTOMER
ACT AS AN EXTENSION OF OUR CUSTOMER’S LEADERSHIP TEAM.
Thank you for handling the unexpected issues with the plumbing that came up during your shift yesterday. Knowing I could not get there quickly, it meant a lot that you were on top of it. You got the right people there right away and kept me in the loop. It helps to know you are there to step in and step up when it really matters.
–CORPORATE CUSTOMER
CITIZEN OF OUR CUSTOMERS INDUSTRY AND OUR INDUSTRY
I’m writing to share how impressive and knowledgeable the UG2 employees have been in helping to get our athletic fields and facilities back up and running after a challenging period. With not a lot of time for onboarding your team, we expected to be working overtime, shouldering a lot more of the work ourselves. Instead, we found ourselves ready ahead of schedule, with every task checked off including numerous issues we hadn’t yet identified ourselves.
Bringing on UG2 has made all the difference to our own staff and especially to our student athletes and coaches who benefit every day from your team’s expertise. You have helped us ensure our facility and resources are the best we can possibly offer.
–HIGHER EDUCATION CUSTOMER