Our renewed emphasis on relationships
As UG2 celebrates a year of tremendous growth, a deepening bench of expertise, and ever-increasing diversity, we want to begin 2024 by revisiting the core values that allow our company to thrive.
Our foundational commitments are all about putting people first, and that ethos is more important than ever as we expand our footprint and bring new people — employees, partners, and customers — into the UG2 fold.
Many people start the new year with a list of resolutions. For UG2 in 2024, I am thinking about actual examples of the ways our core values play out in our day-to-day working lives. I’ve witnessed firsthand how the common thread across all our teams is relationships.
Putting safety first. Our work can be quite repetitive, but we make sure to pay careful attention to safety for every employee from the moment they arrive on the job. Employees are constantly looking out for one another and ensuring every person feels supported.
Living with integrity and treating others with respect. Whether it’s taking the time to simply hold open a door for the person behind them or volunteering to cover an extra shift when a fellow employee is out sick, team UG2 treats one another and their customers with care and compassion.
Valuing diversity and inclusion. Beyond welcoming people from all backgrounds, UG2’s appreciation for diversity is on full display when we see employees joyfully sharing recipes, memories, traditions and photos from their heritage, childhood, or individual family experience.
Endeavoring to remain emotionally intelligent and team oriented. As our team grows, our appreciation for new ideas deepens. We continuously look to one another for different perspectives and approaches, operating thoughtfully instead of acting reflexively.
Thinking outside the box. Our creative approach to innovating and problem solving has an even broader base to draw from. We are strengthening our internal communications to ensure we are always learning whether from a longstanding employee or the newest person on the team.
Going above and beyond for our customers. Our teams are passionate, hard-working, and dedicated in the work that they do, and our customers share their appreciation for moments when employees treat their facilities like their own home away from home and engage with customers and visitors like newfound family members.
Maintaining a methodical and disciplined approach to business. Much of our success comes from time-tested, best practices combined with flexibility and problem-solving. From strategic decisions to day-to-day operations management, this practice relies on exceptional communication and mutual trust.
Acting as an extension of our customer’s team. Part of being on a strong, successful team is staying accountable. As we learn new ways of doing things, UG2 takes pride in our commitment to transparency, taking immediate responsibility and correcting course in the moment when things don’t play out as everyone intended.
Being citizens of our industry and our customers’ industries. One of the most thrilling aspects of our growth is the opportunity to learn from our customers and explore new industries. I am so proud of our employees’ enthusiastic approach to taking on new customers, even — or perhaps especially — when there is a great deal for us to learn.
We are blessed with tremendous partners, colleagues, employees, and customers — and we recognize that those relationships don’t simply happen on their own. They take real work from every person involved. As we look ahead to a new year filled with promise, we are renewing our commitment to incorporating every one of these key principles and centering our connections and commitment to one another.