A True Extension of the Customer Team and a Model of Service Excellence
At UG2, we believe the highest compliment a facility services professional can receive is being recognized not as a vendor, but as an integral part of the customer’s team. That’s exactly how Danny Moreno is regarded by our partners at a major life science company. So much so that the company recently recognized Danny with an award only given to their internal employees.
This distinction was awarded for good reason.
Danny leads warehouse operations on behalf of a longtime UG2 customer. Going above-and-beyond is his default mode. “He takes initiative to solve problems,” says UG2 Office Services Manager Andy Sweeney. “If you go to him with a task, you just know it’s going to get done.”
His instinct to go the extra mile earned him a reputation for delivering service at the highest level—and it led him to save the life science customer tens of thousands of dollars.
A Career Built on Trust & Tenacity
Nearly 10 years ago, when Andy made his first hire for the life science company contract, he saw something special in Danny—despite limited experience. “Danny had enormous potential, and he proved that very quickly,” Andy recalls. “He is reliable, always on time, and we’re always hearing from the customer how he goes above and beyond.”
It didn’t take long for Danny’s work ethic and attention to detail to catch the attention of UG2 leaders and customer stakeholders alike. When the customer’s warehouse lead departed, they could have replaced their employee with another internal hire. Instead, the customer didn’t hesitate to entrust Danny with expanded responsibilities.
“Danny anticipates the needs of the customer and brings a sense of urgency and accountability to everything he does,” adds Joe Melo, UG2 AVP of Operations.
Treating the Customer’s Mission as His Own
Danny’s proactive problem-solving skills were on full display in one specific instance. A critical shipment of time-sensitive materials for a trade show went missing. Everyone, including the customer, thought the critical shipment was lost.
Not Danny. He didn’t stop making calls or tracking leads until he personally located the shipment—on his day off.
A grateful customer later wrote:
“Saturday was his day off, and he went the extra mile to find out about the shipment. That was really above and beyond expectations, and I so appreciated it. This is how Danny handles everything—he is always on top of the many moving parts and keeps a pulse on every shipment. I really am grateful to have Danny on site.”
Another customer team member went even further, nominating Danny for a formal award typically reserved for internal employees:
“He is always quick to respond, especially when an issue arises. When a special shipment was lost in transit, Danny’s persistence led to the material being located and delivered—despite the carrier having given up on it. That recovery saved us tens of thousands of dollars and kept our project on schedule.”
To recognize Danny with the internal honor, members of the customer’s team actively advocated for him to receive the award—an unprecedented move that speaks volumes about the trust, respect, and appreciation Danny has earned over the years.
I’m proud to be someone the team can count on,” he continues. “I take that responsibility seriously. It feels good to know that what I do makes a difference for the customer and for UG2.”
More Than a Team Member—A Trusted Partner
“Danny brings a positive attitude, but he’s also incredibly persistent,” says Andy. “That trade show shipment is just one example—he never stops until he reaches the right person and finds the right solution.”
Danny represents the very best of UG2’s values: Passionate, Hardworking, and Dedicated—a true PHD. His ability to build trust, take ownership, and deliver outstanding service makes him more than a partner—he’s an indispensable extension of the customer’s team.
We’re proud to shine a spotlight on Danny’s accomplishments, and equally proud of our customer’s recognition of his contributions. Mutual respect and advocacy like this are the foundation of the long-term, collaborative relationships that define UG2.