UG2 Frontline Operations Team Standing Tall Beyond the Pandemic
May 12th marks this year’s celebration of World FM Day. Given the events of the past year, this year’s theme is particularly poignant: Standing Tall Beyond the Pandemic. As citizens of the facility services industry, we have a responsibility to keep our customers safe and healthy more than ever before. Thankfully, our employees have demonstrated their dedication, innovative thinking, and a willingness to go above and beyond the call of duty countless times.
As we look to the future and people return to the workplace, the work we do remains critical to our customers’ wellbeing and success. For all of us here at UG2, it is no mystery what our “secret weapon” is in the fight against COVID-19. As we make strides to come out of this pandemic better and stronger than ever before, it all comes down to the incredible people who work for us.
In recognition of World FM Day and World FM Week, we’ll be highlighting some of UG2’s Operations and Maintenance and Account Management team members on social media. As you read about them, please join us in thanking them for the outstanding work they do every day and throughout the pandemic.
Here’s a sneak peek at UG2’s latest round of exceptional employees:
Tom McKenna, Transitions and Startups Manager, Boston, MA
Right out of college, Tom joined UG2 as administrative support for our site-based and mobile services team. His “can do” attitude paired with his unwavering reliability and work ethic were traits that distinguished him early on and only continued to grow over time. In his current position, he heads up transitions, startups, operational support, and logistics for the Operations & Maintenance team in New England. Tom is always willing to go the extra mile to support our team and provide support wherever it is needed. Additionally, to further enhance his skill set and add value to the team, Tom is pursuing a Massachusetts Refrigeration Technician License.
Soledad Tello, Account Manager, Seaside, CA
Not long after being hired in 2019, Soledad was promoted to an Account Manager role. She even relocated for her new position. Thanks to her tremendous efforts, customer satisfaction and loyalty increased within just a few months, resulting in a three-year extension to our current account contract. She and her team were also named UG2’s 2020 Champions of Sustainability Goals.
Francisco Lemus, Lead Engineer, Washington, D.C.
Since his days as a Lead Day Porter in 2008, Francisco transitioned to maintenance and worked his way up to the position of Lead Engineer through a series of promotions. Known for his exemplary work ethic and positive attitude, he has a thirst for knowledge and willingness to take on new challenges.
Stephen Lynch, Facilities Manager, Des Moines, IA
Steve personifies UG2’s culture by exhibiting pride of ownership, which is a hallmark of our operation. As manager of both janitorial and maintenance staff, he’s shown himself to be an employee-focused leader, customer-centric operator and creative problem-solver.
Conrad Cid, Area Manager, Boston, MA
Originally hired as a Day Porter, Conrad was quickly promoted to Account Manager due to his dedication, positivity, and ability to exceed expectations. He quickly mastered his craft and gained the trust of our customers. Now an Area Manager, Conrad is described as trustworthy, hardworking, and a leader among his peers. He gives 120% effort while wearing a genuine and infectious smile.
Raul Garcia Del Castillo, Account Manager, Syracuse, NY
As Account Manager for UG2’s largest retail operation, located within one of the ten largest malls in the country, Raul is driven to improve both professionally and personally. He has transformed the account’s on-site culture through team building, accountability, and leading by example.
Ema Uepi, Assistant Facility Manager, Redwood City, CA
A pro at operating under pressure in a fast-changing environment, Ema has helped her team reach new levels of productivity, ingenuity, and trustworthiness. She is extremely detail-oriented, thorough in her duties, and reliable—especially when it comes to handling issues that pop up daily and last-minute requests.
Fernando Orozco, Account Manager, Chicago, IL
Fernando has consistently demonstrated a strong work ethic, honor, and integrity. He has the rare ability to excel under pressure and inspires admiration from customers and coworkers alike. Fernando has become both accomplished and respected for making things look effortless in a field known for its laboriousness.
Jose Laboy, Account Manager, Palm Beach, FL
A recent addition to our team, Jose has quickly proven himself invaluable as Account Manager for a destination outlet mall. He lends his impressive skills with MEP and keen eye for design and modernization to many special renovation and remodeling projects around the property, elevating their overall appearance.
Rich Malloy, Assistant Director and MEP Manager, New York, NY
Rich leads a team of operating engineers and handymen that implemented a new computer maintenance management system, mobile maintenance dispatch solutions, electronic engineering rounds and the Brady 360 lock-out tag-out program to improve response times, preventative performance, and the safety of technician and campus occupants. He’s also a subject matter expert on mechanical, electrical, and plumbing systems.
Jose (Pepe) Perez, Team Lead, Redwood City, CA
Pepe is the consummate professional—always on time and doing his job well. He’s reliable, skilled, and committed to his work. His knack for troubleshooting, preventative and corrective maintenance, repairs, and other technical onsite duties make him a valued team member.
In addition to those listed above, do you know of a UG2 team member who deserves recognition? If so, we’d love to hear from you! Please send your comments to marketing@ug2.com.