A Decade of Facility Services Excellence
In 2012, I set out to create a different kind of company. A company that was founded on a culture of excellence in which people work collaboratively to achieve common goals, and never rest on their laurels. Creating a company that had “big company capabilities”, but with the personal “look and feel” of a privately held “family” company.
As I look back on the past 10 years, I’m in awe of what we have accomplished. We have set the new standard of facility services and created the next generation of leadership in our industry. It is incredible that we have truly accomplished exactly what we set out to do.
The handful of us who started UG2 10 years ago could not have predicted some of the biggest challenges that would come our way. But, with all our collective experience in the industry, we have what it takes to rise to the challenges and overcome them and separate ourselves from our competitors—and that is the true story of UG2.
We knew that building real relationships, treating our employees and customers as family, and striving always to identify and cultivate the next generation of talent would make us strong and innovative industry leaders. And boy, have these past few years tested that theory—and proven us right.
Back in 2020, at the onset of COVID-19, we were propelled into immediate action and our leadership in our industry became more important than ever. Never in my almost four decades in this industry have I seen the elevated demand in seeking high quality professional integrated facility services providers. Our team was ready to support our customers every step of the way navigating all the challenges and complexities of this pandemic. I am in disbelief at the number of times the world has thrown us a curve ball, and we have hit it out of the park. I am proud of our team for their resilience, passion, perseverance and commitment to our company’s mission and our customers.
In the day-to-day, hour-by-hour operation of our business, it’s important to step back at times and look at the big picture, of how we have impacted the industry and truly developed new standards of excellence.
But it is equally important to zoom in and look at the actions of the individuals who make us what we are today, from the industry veteran who takes the time to mentor a young person to the employee who steps up to help when they notice a coworker is overwhelmed to the customer who trusts us with a crisis and then takes the time to send a thank you note afterward. I can’t say enough how proud I am of the team and family we have assembled and the capabilities we have developed.
We have nurtured and deepened longstanding relationships and made way for treasured new ones. Our family is growing, and our work is changing, but our spirit remains the same. Thank you for being part of the UG2 story. I can’t wait to see what we will accomplish in the next decade together!