Innovating to Advance Facility Services in the Year Ahead
In 2012, when a group of us set out to realize Lou Lanzillo’s vision of a premier facility services company, we had a number of things going for us. One was our combined expertise in facility services. We knew the industry inside and out, and no one was better equipped to create a company that could deliver in a climate of heighted competition. Another was our shared commitment to continuous improvement, which meant building on proven strategies with innovative practices that would keep UG2 at the forefront of the industry and elevate the industry with us as we soared to new heights.
Looking to the year ahead through the lens of all we have accomplished, I am thrilled to report that UG2 is poised to advance the industry in unprecedented ways. We are in a moment when our efforts and diligence are intersecting with tremendous growth and extraordinary opportunity—and we are primed to take full advantage and provide new strategies, practices, and technologies to the customers who have helped make it all possible.
Expanding our footprint has meant deepening our expertise. The recent past has been a time of explosive growth at UG2. We have approached every aspect of that expansion thoughtfully and deliberately, making sure to center the foundational values that enabled us to excel. We refused to accept any dilution of our expertise—in fact, growing our customer accounts has allowed us to deepen our knowledge bench.
We’ve added new centers of excellence and attracted additional subject matter experts. Our emphasis on knowledge-sharing and access means that every team across the country benefits. And because we strive to be citizens of our customers’ industries, we are learning from a whole new customer base and gleaning new insights and approaches to share across the entire company.
At the intersection of all that expertise is a commitment to innovation that will propel our practices, our company, and the industry as a whole to new levels of achievement in 2025.
We are reinvesting in ourselves to advance progress and our customers’ best interests. UG2 is a privately held company. We answer to our customers and our leadership teams, not shareholders. That status allows us to fully focus on investments and enhancements that ensure we are delivering our very best for our customers and our employees.
In 2025, our customers will continue to benefit from strong local teams with regional knowledge and understanding of their local markets, with all the advantages of a company with national reach. Every frontline employee is backed by the country’s top subject matter experts, with access to the newest technology, most advanced training, cutting-edge innovation, and data-informed process improvements.
Our teams – and customers – are reaping the rewards of our state-of-the-art Training & Innovation Lab. UG2 prioritizes rigorous continuous education at the core of our delivery model which differs from the typical “one and done” approach implemented by others.
In 2025, our first-of-its-kind training lab will continue to drive efficiency and innovation. Unique to UG2, the lab’s virtual platform allows us to tap the best talent to deliver a wealth of training opportunities and to offer that catalog to every employee, regardless of location.
The Training & Innovation Lab is not a standalone effort. Our emphasis on mentoring allows experienced workers to transfer knowledge to those new in the trade, and vice versa. Our professional development opportunities provide less experienced employees a path to advancing their careers with new skills and certifications, as they contribute to UG2’s always-evolving effort to build and improve on proven practices.
As always, in 2025, UG2 will continue to excel thanks to our teams’ diverse expertise, broad range of experience, and outside-the-box problem solving. I have never been more proud of all we are bringing to the table, or more excited to see where all that talent and commitment will take us in the new year.