An Act of Kindness Turns into a Lifesaving Story
On a recent afternoon at a retail customer facility, Kim Randall, a TeamUG2 housekeeping supervisor, stepped up to help a senior shopper who was having trouble locating his car. Kim accompanied the man as he searched the parking lot. Little did she know that her commitment to going above and beyond in that moment, her coolheaded manner under pressure, and an extraordinary team effort from coworkers and bystanders would be monumental.
As the man suddenly leaned over and gasped for air, Kim and a bystander raced into action to support him. Kim summoned help on her radio, which immediately brought a security officer to the scene of the medical emergency, then called 911.
The man’s wife had accompanied him to the mall and she had the support of housekeeping supervisor Samantha Holbrook as well as housekeeping employees Sabrina and Sara Churchill. The group retrieved the couple’s car for her and calmed and comforted the distraught wife as the mall’s security team provided medical assistance and directed the Asheville Fire Department to the scene. The man was ultimately transported to a nearby hospital.
Later, reviewing the reports and security footage of the incident and response, the mall’s director of public safety was in awe of the group’s effort. He wrote to us to express his gratitude for the team’s training, preparedness, courage, and compassion under pressure.
We are incredibly proud of the contributions of our team and thankful, as always, for the commitment from every member of Team UG2 to safety, support, excellence in service—and to treating everyone they encounter through their work as family.