Optimize efficiency and lower costs by combining services
Over the past three years, as colleges and universities confronted the realities—and lingering impact—of the COVID-19 pandemic, many found that even with well-established in-house facilities management teams, turning to an outside facility services provider made sense. Campuses with hybrid in-house/outsource programs or multiple outsourced providers also found operational synergies in consolidating service contracts under one partnership. The right partner could respond with agility and innovation to a constantly changing environment.
UG2 has been privileged to deepen our relationships with those institutions as they’ve turned to us for additional support, like buildings and grounds or mechanical services. As in other industries, our higher ed customers are seeing that the benefits of combining services into an integrated facility services or full facilities management program go well beyond the cost savings:
An agile team. With a bundled approach, employees across multiple service areas get to know your needs, practices, and preferences. They can share information, respond immediately to issues flagged by another service line, and often are cross-trained to step in and support one another in a pinch.
Leading-edge tools, technology, and innovation. Collaborative problem-solving across teams drives innovative thinking and improves decision-making. Your management team has a big-picture view of your needs and challenges, and can cooperate on ideas, strategies, and solutions.
A bigger ROI. Working with a single, established partner for multiple services often allows you to make your budget go further. Streamlined operations can bring cost savings through labor efficiencies and a stronger self-performance model, and avoid waste and duplication of services.
A package tailored to your needs. Maybe you want to add mailroom services to your janitorial contract, or perhaps you are finding you have gaps in document management, event support, or stadium services. With a full spectrum of offerings available to choose from, you can work with our expert solutions team to identify priorities and map out the ideal combination of services.
Streamlined relationships and communication. With bundled services, you won’t waste time communicating the same messages to multiple vendors. UG2’s communication strategies mean that everyone is on the same page, always.
Consistent service delivery and superior customer care. With UG2’s team always working to set the new standard of facility services, our customers can count on employees who go above and beyond expectations. A single partner integrates into the fabric of your campus and becomes an extension of your leadership and mission.
Motivated, invested team members with a stellar record of retention. We take great pride in the talent of our employees. They bring a tremendous level of commitment to every customer. When a customer works with multiple service lines, that investment is magnified as our team gets to deepen their understanding of your goals, challenges, and priorities—inside and out. We become an integral part of your campus community.
Scrutiny about all public environments will be ongoing, so your strategy should be, too.
As the global pandemic continues to extend into an uncertain future, one thing we know is that scrutiny about the cleanliness, disinfection, and maintenance of the spaces where we work, play, eat, and shop is under the microscope.
Creating effective, long-term operational solutions increases the level of cleaning, while creating a sense of security and safety for your tenants, occupants, and employees.
At the same time, you may need other workplace support services tailored to your unique needs, from document management to mailroom sorting to clerical support. Having a partner that can provide a range of options is more important than ever before.
Enhanced Cleaning & Disinfection
At UG2, we can focus on enhanced cleaning and disinfection procedures for:
- Restrooms: These shared spaces are highly visible and receive the most scrutiny. That’s why you should consider advanced disinfection services that keep restrooms at the height of cleanliness and technologies that provides verification that services were performed, i.e. UDL app.
- Kitchen and Breakrooms: Another shared space that requires more support is an area where people are coming and going all day. Even if employees are no longer congregating here, it’s vital to keep it cleaned and disinfected.
- Conference Rooms: People still need to meet, strategize or pop in for a private phone call throughout the day. Even while practicing social distancing, conference rooms can be at higher risk for germs.
- Workspace Cleaning and Disinfection: Before the pandemic, it’s likely that many employees weren’t vigilant in preventing germs at their workspaces. Enhanced cleaning of personal work areas can be crucial. At the very least, instilling a sense of responsibility on individuals to practice and uphold new normal protocols and cleanliness is crucial to maintaining a healthy environment.
These areas need to receive standard cleaning and considered for regular disinfection, given they are high frequency touchpoints. Periodic electrostatic disinfection spraying should be considered. This approach ensures the highest level of health.
Tenant support and services can include other solutions as well, focusing on everything from handyman services, interior glass & window cleaning, appliance & upholstery cleaning, flooring & carpet cleaning programs, as well as concierge-level services.
More Than Cleaning
Tenant support can also come in the form of streamlined operations in general, with workplace support, mailroom services, and document management options. For example, these are just a few of the services UG2 offers:
- Reception and switchboard
- Workplace inventory management
- Quality inspections and reporting
- Logistics support
- Mail sorting and distribution
- Vendor and asset management
- Copying and printing
- Large-format printing
- Document imaging/scanning
The Role of Outsourcing
As building owners and employers adapt to the new normal it is important to consider outsourcing services in order to create operational solutions needed to effectively reopen their work environments
At UG2, we understand that every workplace environment is unique. That’s why we tailor our tenant services and support based on what you need, right now, and into the future. You may require on-site staff for mailrooms, or administrative support to handle clerical tasks, or document management services in addition to maintenance and housekeeping. In these instances, we recruit and train employees who possess the right skills and abilities to integrate into your company culture.
Tenant services should make it easier to support your workforce or occupants, giving them peace of mind about how buildings are run, but also providing assurance to you that you have what you need, now and into the future.