Learn Why Companies Choose to Work with UG2
Many of UG2’s longtime customers and partners include the industrial customers that keep our country moving. We bring an unmatched understanding of the ways that even small-scale equipment failures, sanitization breakdowns, and power outages can derail the systems and processes these businesses rely on for hours, days, or even weeks.
At a time when the COVID-19 pandemic and subsequent supply chain issues are already impacting their work every day, these customers can’t afford to absorb unavoidable missteps. That’s why they turn to UG2 for highly specialized services, tailored to their needs, with our teams of expert employees who take their job seriously and stick with our customers for the long haul.
Why industrial and manufacturing customers rely on UG2
Impeccable safety practices. UG2 puts safety first in all that we do—with fine-tuned processes that don’t compromise productivity. Every UG2 team member is rigorously trained on safety best practices and is committed to protecting the health and safety of your employees, your environment, your operations, and your data.
Innovation and technology. We work at the leading edge of innovation and technology in facility services. In fact, that commitment is one of our core values. Whether its barcoding, critical alarm monitoring, computerized maintenance management, or electrostatic disinfection spraying, we continuously refine our approach to incorporate emerging tools and processes.
Personalized approach. Our team gets to know your business inside and out, so that we can adapt our best practices to your specific needs, incorporating a detailed understanding of your standard operating procedures. Ongoing training and low staff turnover make for reliable service and seamless support.
Optimized deep-cleaning practices. Our certified Good Manufacturing Practices (GMP) cleaners and supervisors excel at everything they do. From deep cleaning and disinfection to waste stream and recycling to green cleaning and quality management reporting, our processes and practices set the industry standard.
Minimized downtime. We understand that the lost revenue tied to downtime can be devastating to a business. Our low turnover rate means we attract and retain the most highly skilled technicians, certified and trained to keep your equipment running smoothly with preventative maintenance.
UG2 brings deep expertise across the board when it comes to our industrial services, from operations and maintenance to janitorial, from enhanced cleaning and disinfection to mailroom services. We take pride in our work—and yours.
Scrutiny about all public environments will be ongoing, so your strategy should be, too.
As the global pandemic continues to extend into an uncertain future, one thing we know is that scrutiny about the cleanliness, disinfection, and maintenance of the spaces where we work, play, eat, and shop is under the microscope.
Creating effective, long-term operational solutions increases the level of cleaning, while creating a sense of security and safety for your tenants, occupants, and employees.
At the same time, you may need other workplace support services tailored to your unique needs, from document management to mailroom sorting to clerical support. Having a partner that can provide a range of options is more important than ever before.
Enhanced Cleaning & Disinfection
At UG2, we can focus on enhanced cleaning and disinfection procedures for:
- Restrooms: These shared spaces are highly visible and receive the most scrutiny. That’s why you should consider advanced disinfection services that keep restrooms at the height of cleanliness and technologies that provides verification that services were performed, i.e. UDL app.
- Kitchen and Breakrooms: Another shared space that requires more support is an area where people are coming and going all day. Even if employees are no longer congregating here, it’s vital to keep it cleaned and disinfected.
- Conference Rooms: People still need to meet, strategize or pop in for a private phone call throughout the day. Even while practicing social distancing, conference rooms can be at higher risk for germs.
- Workspace Cleaning and Disinfection: Before the pandemic, it’s likely that many employees weren’t vigilant in preventing germs at their workspaces. Enhanced cleaning of personal work areas can be crucial. At the very least, instilling a sense of responsibility on individuals to practice and uphold new normal protocols and cleanliness is crucial to maintaining a healthy environment.
These areas need to receive standard cleaning and considered for regular disinfection, given they are high frequency touchpoints. Periodic electrostatic disinfection spraying should be considered. This approach ensures the highest level of health.
Tenant support and services can include other solutions as well, focusing on everything from handyman services, interior glass & window cleaning, appliance & upholstery cleaning, flooring & carpet cleaning programs, as well as concierge-level services.
More Than Cleaning
Tenant support can also come in the form of streamlined operations in general, with workplace support, mailroom services, and document management options. For example, these are just a few of the services UG2 offers:
- Reception and switchboard
- Workplace inventory management
- Quality inspections and reporting
- Logistics support
- Mail sorting and distribution
- Vendor and asset management
- Copying and printing
- Large-format printing
- Document imaging/scanning
The Role of Outsourcing
As building owners and employers adapt to the new normal it is important to consider outsourcing services in order to create operational solutions needed to effectively reopen their work environments
At UG2, we understand that every workplace environment is unique. That’s why we tailor our tenant services and support based on what you need, right now, and into the future. You may require on-site staff for mailrooms, or administrative support to handle clerical tasks, or document management services in addition to maintenance and housekeeping. In these instances, we recruit and train employees who possess the right skills and abilities to integrate into your company culture.
Tenant services should make it easier to support your workforce or occupants, giving them peace of mind about how buildings are run, but also providing assurance to you that you have what you need, now and into the future.
A recent article highlights the challenges and opportunities shared by colleges and universities of every size
In a recent Spaces4Learning article, UG2 CEO Louis J. Lanzillo, Jr., shared his thoughts on the challenges that higher education will face when it comes to reopening during the COVID-19 pandemic. Unlike some industries that can implement stringent controls on workforce return, campuses are much more difficult to monitor, clean, and disinfect because their spaces are community-centric and geared toward collaboration.
“You cannot impose a rigid schedule for disinfection without, to some extent, imposing restrictions on the nature, use, and access to these spaces,” he said. There’s also the sheer number and diversity of facilities—each with its own issues when it comes to environmental controls, cleaning, and disinfection. Lanzillo added that other challenges include:
- Reinforcing accountability and responsibility of each member of the campus community.
- Environmental and HVAC-related issues, including increasing the number of filter changes, increasing MERV ratings on filters, and investing in advanced technologies.
- Dealing with higher costs of cleaning and disinfection.
- Logistics related to student arrivals and departures, classroom and auditorium scheduling, and residential and athletic facilities.
- Managing the fear factor of accessing and disinfecting spaces with personal protective equipment, which may alarm students and parents.
- Supply chain concerns for essential items.
New Protocols
Lanzillo spoke about UG2 ReNewSM, a program that enables colleges and universities to achieve higher levels of health and safety. The Cleaning4Health component focuses on four main areas:
- General housekeeping: This is the significant cleaning and disinfection required to keep every occupied space cleaner and safer, and it’s where the right products make all the difference.
- Response to incidents: One of your professors has just tested positive. What happens now? That’s a question that needs to be answered before it occurs, not after.
- Disinfectant spraying systems: Automation and innovation can play a huge part in keeping a campus healthier and safe, even on a budget.
- Personal protective equipment: Your facility services staff are on the frontlines of your campus. Keeping them protected means supplying them with the equipment they need every day.
The Engineering4HealthSM component of UG2 ReNew includes crucial strategies as well, including cleaning and disinfecting cooling/heating coils and condensation drain pans, replacing air filters and increasing MERV ratings, eliminating potential contaminants in the airstream, and using advanced technologies for disinfection.
Engineering4Health also ensures all mechanical systems are working well and proper air exchange levels are set. UG2’s technical staff have also been trained to disinfect access panels, mechanical room entry and exit touchpoints, and frequently used tools that may be shared within the technical team.
Phases for Return
Prepping for “day one” is a crucial part of every campus reopening, Lanzillo noted, but that’s only part of one phase that higher education needs to understand. He emphasizes that all of the phases for opening, maintaining, and protecting campuses can create an informed and meaningful approach. Consider this four-phase strategy to keep your campus on track to be healthy and safe:
- ReSet: Preparing for day one. This is when the cleaning, disinfecting, and sanitizing can be intensive, and it’s also when maintenance schedules and protocols should be established going forward.
- ReTurn: This phase begins when campus buildings open, but not everyone is back yet. This is usually a shorter phase, but an incredibly important one, because it will give you an idea of the comfort level for those who are returning.
- RePopulate: Campus has opened, and everyone has returned and is using the buildings, adjusting to new protocols. What happens in this phase is essential for long-term success.
- ReCalibrate: This will be the ongoing phase of continuous operation, where observational data is used to modify and improve planning and prevention. If you haven’t set up a plan to be flexible and open to changes, this phase will be expensive and potentially problematic.
“Our focus right now is on ReSet,” Lanzillo said. “This is critical for ensuring all open facilities, from dorms, offices, classrooms, and libraries, to elevators, bathrooms, labs, athletics, and auditoriums, are ready for students, staff, and faculty. And that all stakeholders understand what the institution is doing to prepare.”