How UG2 Stands Out Ahead of Our Competitors
Even though the COVID-19 pandemic wreaked havoc and caught our communities off guard in many ways, UG2 had long-established processes that enabled us to respond quickly and effectively on behalf of our janitorial teams and customers. Our mission — which includes setting the standard of excellence for facility services — left us well positioned to assess and implement data-informed best practices as understanding of the virus has evolved.
Our success in keeping our employees and customers safe by developing COVID-specific practices and protocols reflects the commitment to service and innovation that are foundational to UG2.
Here’s how we stand head-and-shoulders about the competition:
Hiring and training the best talent. Delivering the highest quality customer service starts with valuing our own people. Our very low turnover is a testament to how we treat our teams. We recruit employees who care about their work; provide them continuous training, mentoring, and opportunities for advancement; and prioritize hiring from within.
Adapting quickly to local, federal, and customer-specific guidelines. Our communications with our teams and customers have always prioritized emergency planning, safety preparedness, process improvement, and ongoing training. Incorporating our customers’ specific needs and practices into our approach is just one example of UG2 acting as an extension of our customers’ leadership teams.
Utilizing only the highest-quality products and delivering sustainable cleaning practices. Our bench of cleaning products and chemicals includes those that are not only proven to be highly effective, but they also comply with OSHA regulations consistent with the U.S. Green Building Council LEED EB-OM’s specifications.
Implementing UG2 ReNewSM. We launched UG2 ReNew to ensure we are taking every measure to protect our customers and their visitors, tenants, and employees. The program delivers heightened levels of cleaning and ensures that we maintain adequate levels of staffing with employees who are specially trained in the services our customers rely on.
Prioritizing technology and innovation. UG2 works to stay on top of technological innovations and to apply existing technologies in new ways, from communication chips embedded in badges and self-checks on facial recognition clocks to disinfection tracking with QR codes and air quality monitoring through wall sensors.
Emphasizing proven processes. Process is quality control and that is a differentiator that sets us apart from the competition. Long before COVID, we were keeping our teams well-supplied in PPE, cleaning, and janitorial products; continuously training employees on best practices; and conducting ongoing assessments to refine our approach.
Above all else, we are proud of our transparency, communication, and deep relationships with our customers, and we are grateful for the partnerships we continue to build on with long-time janitorial customers and newcomers to Team UG2.