Team UG2 is Consistent in Delivering Excellence for Our Customers
Exceptional service doesn’t happen in isolation. It’s the result of a collaborative team aligned to shared standards, including a deep commitment to delivering an outstanding experience day in and day out.
A key part of delivering extraordinary service at UG2 is a focus on citizenship. For us, citizenship includes communicating effectively, maintaining genuine respect, and operating as a team. Recently, these values were on full display by one of our Mid-Atlantic teams. The commercial property the team is responsible for was recognized as the top-rated building in the country by our customer.
2025 Hospitality Must-Haves
In 2025, safe, comfortable, and engaging spaces are standard for an exceptional tenant experience. As part of a national hospitality initiative, our customer conducted an evaluation of their portfolio of properties to maintain service excellence and to see which ones were exceeding standards.
The evaluation—conducted through a well-regarded third-party program—assessed key factors both for telephone and in-person interactions. Each facility was evaluated in categories, such as:
- Professionalism of staff in appearance and demeanor
- Anticipation of client needs
- Effective communication
- Cleanliness and orderliness of physical spaces
- Knowledge in performing job requirements
While we can’t share the full details of the evaluation for privacy, we can share this: UG2 is incredibly proud to play a role in helping our customer earn this prestigious recognition as the top-rated building in the country.
As our customer shared, “Kudos to all the security, janitorial, parking, engineering, and our property management teams for sincerely delivering on our goal of providing the best service to our clients and tenants.”
A Cohesive Team is at the Core of Hospitality Excellence
Our customers’ comments reflect one of UG2’s most important values: acting as an extension of our customers’ teams. We work side by side with our customers and their other vendors and partners to align on priorities and adapt to changing needs. This ensures that our service reflects their brand and culture.
That’s exactly what our Mid-Atlantic team does day in and day out.
“Everyone on this team is passionate about their work and it shows,” shares Chuck Restivo, Vice President of Operations. “This recognition is just one example of how our team consistently goes above and beyond to help our customers reach their goals.”
At UG2, all teams from facility engineers to janitorial workers play a part in creating a welcoming experience. This team makes people feel seen, supported, and valued regardless of the interaction. This recognition is not about a single moment of excellence—it’s about consistent care that defines how UG2 teams work every day.
This UG2 team reminds us of what’s possible when people come together with a shared mission: superior service. We’re proud to support our customer in achieving such meaningful recognition and even prouder to be part of the team that made it happen.