UG2 Understands the Complexities of Facilities and the Built Environment
Operations and Maintenance (O&M) of a facility is a complex undertaking in a constantly changing environment. Mastering it requires getting to know the unique needs of every customer as well as every facility, and adapting our processes and approach to meet them.
With everything from critical environments and life science to retail spaces, UG2 excels in the face of this challenge because we built our business from the ground up with a customer-focused approach. You’ll hear plenty of companies tout their customer service commitment, but, as with everything we do at UG2, we have the data to back it up — strong subject matter experts at every level of the organization and a 98% customer retention rate.
What explains our ability to excel?
Delivering value to every customer Our well-established expertise and long-term view of customer relationships allows us to manage operations efficiently and effectively, in the most cost-effective manner. We excel at asset and energy management solutions as well as capital planning, and customize our solutions to every facility and customer, so you get exactly what you need — no more, no less.
Keeping ourselves and our teams accountable Our management team is fully engaged in our teams’ processes and priorities. We value transparency and communication as much as you do, so we stay on top of day-to-day challenges and emerging issues. Our commitment to you includes bearing full responsibility for the operations of your site.
Prioritizing training and quality management. We regularly provide every employee best-in-class, ongoing training to ensure they stay at the top of their game. We use leading quality management solutions to monitor workflow in real time and address potential issues in the moment.
Putting safety at the center of all we do. Our proactive approach to safety incorporates ongoing trainings and refreshers for employees at every level and an unparalleled safety audit program. Every decision we make, every training and meeting we hold, begins and ends with an emphasis on safety.
Investing in state-of-the-art resources and equipment We hire and develop the most committed and highly-skilled engineers and maintenance technicians —and then we equip them with the tools, technologies, and innovations they need to keep your facilities running smoothly.
Because operations and maintenance looks different for every customer, we tailor our services to your unique and evolving needs. Without strict service line silos, UG2 can readily leverage lessons learned and best practice between O&M management teams of every industry. This gives every customer the full backing of our knowledge and technical assistance regardless of how big or how small their operation is. At the heart of our success is the relationship and the trust we build with our customers, which informs our approach, our processes, and every decision we make.