Growing Our Impact While Staying True to Our Roots
It’s no secret—and no accident—that since our founding in 2012, UG2 has grown significantly in strength and in numbers. Over the last few years, especially, our successes are multiplying in every industry we serve and in every region across the U.S.
Late last year, after more than a decade of hard work, UG2 landed the coveted #1 spot on the Boston Business Journal’s list of largest janitorial companies in our home state of Massachusetts. Today, we’re one of the largest privately held facility services companies in the country.
Growing Organically by Earning New Business
We’re deeply proud not only for our growth, but of the way we’ve achieved it. The facility services industry has experienced a great deal of change and transition in recent years, with many of our competitors expanding their footprint by acquiring other established companies in our industry.
UG2’s approach is the exception—as with everything we do. We have grown organically by adding customers and building up our talented employee base to respond to the growing demand.
We excel at what we do, so customers hire us, and we can then hire and train local, boots-on-the-ground talent. We then build further by adding to our bench of national subject matter experts and regional centers of excellence that support our local teams and offices. This organic, sustainable, and thoughtful approach to growth—combined with our remarkable customer retention rate—has brought us to the place we are today. It has also allowed us to stay true to the core values, mission, and approach we envisioned before we ever signed our very first customer.
Keeping it Personal With Our Customers
Since our inception, we have been committed to bringing our customers all of the attention and flexibility of a small family business, but with the benefits, tools, and resources of a large and established organization. As we have grown, that commitment to exceptional, personalized service has guided our decision making every step of the way.
By refusing to sacrifice any aspect of our close working relationships with our customers and ensuring the hands-on participation of executive leadership, we’ve strengthened our partnerships with customers and vendors and continued to enhance our service delivery model..
With Growth Comes Gratitude
Though we often say we feel very fortunate, our achievements are not the result of luck or happenstance or being in the right place at the right time. Our position as one of the largest privately held companies in the industry is a testament to our dedicated and passionate leadership team, the unmatched talent and commitment of our employees at every level of the company, and the deep and abiding relationships we have built with our customers.
This is the path we envisioned when we founded UG2, and we are thrilled to be on this journey.