Expressing Gratitude for the Time, Talent and Tenacity of our Janitorial Crews
It’s National Cleaning Week, and we can tell you without hesitation that our cleaners are the best in the business. But you don’t have to take our word for it—we have it in writing, many times over, from grateful customers. Here is just a sampling of thank you notes we recently received:
“Your cleaning staff have been phenomenal lately! They are wiping down walls from when we previously had furniture and even dusting the lighting fixtures.”
“Our nurses would like to shout out to our UG2 team, as we know they always work hard creating a clean and welcoming environment and also turning over rooms quickly and efficiently to allow for patient throughput.”
“Thanks to you and your team, I take pride in the cleanliness we see in all the areas of the building, and I know our customers are getting a good first impression as they walk through the door, enter a conference room, or walk down the hallways.”
“A heartfelt thanks to your team for all their efforts taken, not just recently but over the last two years, to raise the levels of cleanliness in the hospital.”
Given the wide range of contributions our cleaners make, it’s never a surprise to hear such words of praise. A day in the life of a UG2 custodian is nearly impossible to capture. In part, that is because every hour of every day is different, and packed with the highly detail-oriented steps, processes, and procedures specific to their individual assignment. It is also difficult to capture their impact because, as packed as their schedule can be with tasks, every one of our cleaners tends to go above and beyond in their duties, impressing not only our customers but their colleagues and supervisors in their efficiency, problem solving, and attention to the small things that have a big impact.
At any given moment, you might glimpse a UG2 cleaner: disinfecting the breakroom at an office park, restocking the patient-safe cleaning products at a veterinary hospital, wiping down row upon row of seats before the show in your favorite music venue, attending a university training on new campus safety guidelines, checking the portal for new workorder requests at a multi-family residential property, or one of hundreds of other tasks that make facilities shine.
And for every act that’s on their daily checklist, there is a quiet act of kindness, whether it’s holding a door open, making an extra recycling run to keep things spotless during an important presentation, calling a frequent visitor by name, or going above and beyond to help a new student’s family on move-in day.
We recognize how fortunate we are to have such generous, hardworking, highly skilled problem solvers on our team. That’s why we are committed to supporting our people in every way we can, from remaining accessible and responsive when the unexpected occurs to equipping them with the latest innovation and technology. We offer ongoing professional development through our training academy, mentoring, and Learn with Leaders program, we take an active interest in their career plans and priorities, and we strive to offer pathways to a fulfilling and rewarding career.
So, cheers to the janitorial staff who do so much to keep us comfortable, safe, and healthy. We know we can never acknowledge them enough. You might not have time to send a note next time you notice a cleaner going above and beyond, but if you let them know it in the moment with a heartfelt thank you, you will be sure to brighten their day.