Careers

The HR and Operations Coordinator is responsible for various high-level duties and administrative responsibilities that support the day-to-day needs of the operations at a higher education facility. This role reports directly to the Account Director, with supplemental support from the regional HR Business Partner. The individual must have a strong service approach; ability to work in a fast-paced environment and on multiple projects and initiatives; maintain the day-to-day administrative functions of Human Resources; a strong service approach and attention to detail. This position carries out responsibilities in the following functional areas: high level employee relations matters, on-boarding, recruitment/employment, employee file compliance.

Job Responsibilities

• Handles office supplies, ordering, and stocking. Manages office daily operations.
• Maintains management and employee contact lists in coordination with the operations and corporate office.
• Maintains cell phones, mailing, and emergency lists, requested by operations team as necessary.
• Performs administrative duties for operations, operational reports, memos, letter, job schedules, reports, calendars, etc.
• Create and distribute internal communications regarding status changes, benefits, or company policies.
• Maintain employee personnel records.
• Assist in any necessary investigations and disciplinary actions - Do intake for complaints regarding sexual harassment, discrimination, or other instances of workplace and forward to corporate HR team to further investigate.
• Monitor staffing levels, turnover and retention and proper structure at all levels.
• Coordinate and assist with recruiting, sourcing and new hire process, including assisting and ensuring new hires properly complete on-boarding process, submit and process paperwork to appropriate departments, create new employee files, coordinate orientation and support training efforts.
• Manage sensitive and confidential matters such as the security of information data and files; accountable for new hire file creation, including support for collecting new hire paperwork, maintenance of I-9 forms, and making employee files.
• Draft offer letters and manage the pre-employment background check process.
• Be the face of the HR department, answering tier one employee questions with a focus on customer service and maintaining a positive and supportive attitude.
• Assist with monthly safety training.
• Conduct exit interviews and recommend corrective action if necessary.
• Maintains high regard for employee privacy in accordance with applicable policies and regulations.
• Strong personal work ethic and ability to organize time, manage diverse activities, and meet critical deadlines with minimal supervision.
• Performs other related duties and functions as assigned by the Account Director or regional HR Business Partner.

Education and Experience Requirements

• One (1) year of customer service experience.
• Two (2) years of human resources experience.
• Bachelor's degree highly preferred or equivalent in experience.
• Proven ability to consistently and positively contribute in a fast-paced, changing work environment with the ability to prioritize multiple functions, tasks, and deadlines. Demonstrated interpersonal, presentation, and organizational skills.
• Demonstrated effectiveness in written and verbal communication.
• Proficiency with MS Office
• Ability to be flexible, self-directed, motivated, and able to interact with employees at all levels.
• Ability to work in a fast-paced environment and set and manage multiple priorities simultaneously, with a high tolerance for interruptions.
• Must demonstrate strong collaborative skills and teamwork and consistently exhibit excellent attention to detail and ability to work independently.
• Demonstrated ability to handle confidential and sensitive information with a high level of integrity and complete confidentiality at all times.
• PHR or SPHR certification preferred but not required.
• Ability to travel up to 30% of the time.
• Bilingual English/Spanish required.