If you’re considering making the move toward outsourcing facility services, here’s a key checklist.
When considering the move toward bringing in an outsourcing partner to a life science company, the fact is that it can take time to build trust.
In large part, that’s because life science is unique as an industry. It requires maintenance of sensitive environments, a high degree of collaboration, ongoing communication, specialized training and safety, and knowledge of industry trends.
Because of those factors, it’s crucial to find a partner willing to earn that trust and take ownership. Here are some key things to consider when you’re assessing whether an outsourcing partner will be a good fit for your life science organization:
- Expertise in life science, with a list of customers to prove it, and knowledge of the processes unique to your industry.
- Certifications and experience that go above and beyond the bare minimum; an outsourcing partner should have a strong emphasis on ongoing education and training.
- Customer-centric provider that understands the needs of life science environments and a company with a well-articulated mission statement that puts customers first.
- Desire for collaboration as a driving focus, with examples of the results from collaboration for life science customers.
- Labor relations experience is crucial. An engaged, productive workforce doesn’t happen by accident, it’s the result of informed and proactive measures that significantly reduce the risk of labor problems.
- Alignment with existing leadership infrastructure and the ability to add to that leadership in meaningful ways that maximize the power of an organization’s knowledge base and strategic direction.
- Established strategy for a pandemic or unforeseen circumstances. An outsourcing partner should have a proactive mindset, rather than a shorter-term, reactive process that doesn’t anticipate changing needs.
- Depth of resources for emergency response when needed, in order to maintain operational continuity.
Most of all, a partner should be exactly that: a partner. Collaboration and trust are an essential element for this, and an outsourced facility services provider should be able to detail the ways in which processes and procedures will be shared, not replaced.
At UG2, we see each life science customer engagement as an opportunity to share our knowledge and expertise in the industry, and to maximize the resources already in place, so customers can develop strategies that are proactive and meaningful.
Outsourcing facility maintenance and janitorial services are about creating a partnership that advances efficiency and drives strategic thinking, while also employing risk mitigation and established protocols.
Want to learn more about what UG2 offers? Let’s have a conversation about what you need, and most of all, where we can provide value for your organization.