FM got smarter, faster. Here’s how.
In the last five years, facility management has faced an unprecedented amount of change, from new health protocols and hybrid work to labor shortages, AI, and automation.
FM organizations that have thrived in these changing times share a common trait: resilience.
As we approach World FM Day, Jim Lane, UG2’s executive vice president of engineering and operations, reflected on the most important resiliency lessons learned in the past half decade in an article for FMJ.
Here are five of his key takeaways.
1. Maximized efficiency with automation
Less time on paperwork means more time for problem solving. When administrative paperwork—logging inspections, documenting maintenance activities, tracking parts inventories, manually updating work orders—is automated, technicians are freed up to focus on what matters most.
Examples from the field
Facilities technicians can scan a QR code on equipment and instantly access maintenance history, operating manuals, and prior repair notes. Once maintenance is complete, the system automatically updates records and inventory levels—no additional documentation required.
Building automation systems automatically adjust lighting, HVAC, and ventilation based on occupancy levels.
2. Insight-driven operations
With advanced analytics and AI capabilities, FM teams are able to turn years of data into actionable insights. These tools do not replace human expertise, but rather provide better information so teams can make smarter decisions.
Examples from the field
AI systems analyze patterns in equipment performance and alert teams to early signs of wear or malfunction—before these issues lead to costly repairs.
A warm front is predicted? AI-driven energy systems can begin cooling a building earlier in the morning to reduce peak energy demand in the afternoon.
3. Prioritized health and safety
Air quality, sanitation practices, and building occupant health and safety are rightly treated as a central concern. What were initially considered emergency responses—rigorous cleaning protocols, upgraded air filtration systems—have established themselves as long-term benefits.
Examples from the field
Air quality monitoring systems allow teams to track carbon dioxide levels, humidity, and particulate matter. If a sensor detects poor air circulation, the system can increase ventilation or alert technicians.
Hybrid work is enabling facility leaders to rethink how spaces are used, converting underutilized desks into collaboration spaces or redesigning meeting rooms to better support hybrid collaboration.
4. Skilled talent innovation
Experienced tradespeople are retiring at a pace that exceeds new tradespeople coming into the industry. It’s created an opportunity for FM leaders to get savvy with how they recruit, train, and promote their workforce, so top talent doesn’t get lost to other work.
Examples from the field
Partnerships with trade schools and apprenticeship programs allow students to learn from experienced technicians—before their expertise leaves the organization.
Cross-training technicians ensures more people can troubleshoot more issues.
5. Culture of continuous learning
The most resilient FM organizations are ones that aren’t afraid to experiment. They are up-to-date on the latest technologies and have a system for ensuring their employees continue to learn new skills.
Examples from the field
Successful FM organizations have mandated training programs that help employees stay current with digital, technical, and communications skills.
Organizations with a clear career path ensure the best talent doesn’t have to look elsewhere for a promotion, but can keep their skills and knowledge within the organization.
As FM continues to evolve alongside the world around us, the next five years are sure to bring just as much, if not more, change than the previous five.
FM leaders who embrace these resiliency lessons will help their organizations—and their clients—come out on top.