Facilities management is a complex infrastructure of services. There are always countless tasks to complete, costs to manage, and resources to supervise. From equipment maintenance and operations to janitorial services, much of what facility managers handle impacts thousands of building occupants and guests, which means performing with excellence is critical.
That’s why there’s a great need to partner with experts who know how to deliver world-class facility services, and why, according to McKinsey & Company, more than 50% of facilities management is outsourced.
With so much on the line, it’s important to engage a facility services organization with a solid reputation and the ability to deliver on their promises.
It all starts with Trust.
The Bedrock of a Successful Partnership
Trust is at the core of every successful relationship. It’s what enables organizations to rely on their partners to do the job they are contracted to do. It’s what builds strong, mutually beneficial partnerships with outcomes that exceed expectations — instead of transactional interactions with potentially lackluster results.
UG2 builds trust by adhering to these 3 principles:
1. Accountability: We set clear and specific goals based on agreed-upon client KPIs in areas such as work order completion, safety, customer experience, and quality inspections. We communicate these KPIs to all employees, measure how UG2 is performing against them on a regular basis and make that information visible where employees are sure to see it. For example, we often post KPI’s at the location of time clocks.
2. Transparency: We don’t hide anything from our customers. They know exactly what we’re doing, what’s working well, and what, if anything, needs to improve. We regularly update them on our KPI performance and fully own any shortcomings. We implement course corrections as needed to continuously enhance performance and service delivery.
3. Proactivity: We never rest on our laurels. No matter how strong our outcomes may be, we innovate new ways to achieve even more. We do this by leveraging best practices honed over decades and using the latest technologies and industry innovations to inform data-driven decision-making, which leads to more cost savings, operational efficiencies, and customer satisfaction.
Reaping the Rewards
When you partner with a trusted, expert facility services organization, the benefits you gain are invaluable:
• Top-quality, reliable services: The provider’s operational expertise, technical know-how, specialized business experience, proven methodologies, and customer-centric approach result in consistently reliable, high-quality facility services.
• Cost control and savings: Not only are costs kept within budget, customers often realize significant cost reductions due to greater efficiencies, better equipment maintenance strategies, use of advanced and mobile technologies, and energy savings.
• Highly skilled talent: Facility employees get the coaching, technologies, training, development, and playbooks needed to be successful at whatever job they’re tasked with doing.
• Fast resolution: Staffing levels are designed to meet client needs in a timely way, with specialized expertise readily available. With the outsourcer’s advanced systems, best practices, and trained implementation teams, issues are resolved faster and more effectively.
• Well-maintained systems: Outsourcers ensure the appropriate level of proactive and preventative maintenance required for each building system based on the system’s overall impact on the customer’s requirements, budget, site commitments, and asset-preservation objectives.
• Safer facilities: Proven safety systems, training, compliance, and documentation help prevent injury and maintain workforce stability, minimizing customers’ risk exposure.
We earn our customers’ trust by teaming up with them to deliver superior facility services every day. Contact us today to find out how we can do the same for your organization.