We lead in our industry by
understanding yours.
Technically, we’re in the facility services industry – but we believe we’re really in the relationship industry. Developing long-lasting partnerships means offering more than unmatched management expertise. It means having a deep knowledge of your business and a thorough understanding of your goals. This unique combination enables us to customize our services and tailor our approach to meet your goals and objectives.
Excellence without exception
At UG2, our vision is to set the new standard of excellence – and create the next generation of leadership in the facility services industry. By working as an extension of your team, we are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.
Everything we do is meant to:
- Set a new standard of excellence in facility services with innovative solutions, pristine environments, and a passion for customer service
- Support efforts to become the facilities “partner of choice” for the most demanding and prestigious customers in North America
- Create the next generation of facility services leaders by hiring customer-centric PHDs (Passionate, Hardworking, Dedicated) people
- Forge long-lasting partnerships with our customers centered around helping them become successful leaders in their markets
- Ensure we are the industry leader in innovation, technology, safety and sustainability
Our Commitment to Cleanliness
As your facility services partner, UG2 supports your environmental goals and takes ownership of our responsibility to protect your building, your occupants and the environment. Learn more
Our 98% customer retention rate is the best in the facility services industry.
Focused on 5-star service since day one.
When Louis J. Lanzillo, Jr. founded UG2 in 2012, he didn’t have a single customer – just a strong vision for his company and a few great partners. Fueled by rapid organic growth, they helped build one of the most dynamic facility services organizations in the United States. But the fact is, we’re just getting started. We’re committed to continuous improvement because we know that complacency leads to mediocrity.
Where we operate.
UG2 is privately held and headquartered in Boston, Massachusetts. We also have offices in Chicago, Washington, D.C., New York City, Los Angeles, Palo Alto, Providence, San Francisco, St. Louis and West Palm Beach.
Industries we specialize in.
UG2 is focused on providing comprehensive facility services and solutions in the commercial, corporate, education, retail, public venue, healthcare, life science and industrial markets.
The UG2 Way
At UG2, our people, our process, and our commitment to innovation are at the heart of everything we do. With this consistent approach in place, we’re able to modify our services and workflow to meet your unique business requirements.
People
Our people are our greatest strength, our key differentiator, and our primary asset. Day in and day out, they work tirelessly to help us keep our promises to our customers. From senior management, to our frontline employees, our emphasis on investing in our people is grounded in:
- Recruitment
- Retention
- Training and professional development
- Employee relations
- Diversity, equity and inclusion
Process
At UG2, we’re driven to be the industry leader in customer-centric technology solutions, Green Cleaning programs, and other sustainability and energy services. And we know that none of these goals will happen by accident. Achieving operational excellence depends on careful planning. That’s why our programmatic processes stress the importance of:
- Disciplined and methodical planning
- An unwavering commitment to process design
- Effective standard operating procedures
- Timely performance measurements
- A focus on continuous improvement
- Exceptional customer service
Innovation
Today’s best practices can be outdated by next week. That’s why innovation plays a vital role in our service delivery model – most importantly in our technology and customer-facing teams. You can count on your dedicated customer solutions team to bring forward new market-leading ideas and solutions as they become available. Some of our innovations include:
- Best-of-breed market solutions that address unique customer requirements
- Computerized Maintenance Management Systems (CMMS)
- Private and secure web-based account management portals
- Performance management dashboards
- Quality management solutions (CompuClean Toolkit)
- Mobility solutions
- LEED and Energy Star certifications
The UG2 ReNewSM Program
The Coronavirus pandemic has changed everything – so we reimagined our best practices to keep your visitors, tenants, and employees safe.
Learn MoreOur Leadership Team
With more than 350 years of combined experience, our senior management team works to create a family–style relationship with their employees and customers.
Learn More