How UG2’s Values and Family Culture Build Stability Amid Change
My nearly 45 years in facility services have given me more things to be grateful for than I can ever count. One benefit of that longevity is the unique lens it gives me for viewing and understanding our industry’s past, present, and future.
Though outsiders might not appreciate or understand this reality, we know that facility services is the furthest thing from a stagnant field. We experience this firsthand. Changing practices and partnerships, advances in data and technology, companies emerging and consolidating, industry leaders making professional moves — all of this change means we have built our careers in a field that is constantly evolving.
Over the past months, there have been times when it felt like every day brought news of some change, movement, or transition. Sometimes the news of the day caught me off guard, while other times the announcement was something I’d seen coming — but even shifts I’d anticipated sometimes have had the effect of leaving me a little unsettled simply because they have been coming at a rate so fast and furious.
When the world around you is shifting so dramatically, it’s natural to feel a little off balance, even when you are confident the change will put you on more solid ground in the long run. But, fortunately, having spent more than four decades in this industry, I can see the constants threading through all of that change and transition: The people behind UG2 and our unyielding commitment to service, teamwork, and our relationships with one another.
When we take care to nurture our partnerships and recognize and prioritize the individuals who are in this with us, our relationships not only survive the changes — they come out stronger than ever. For UG2, our employees and our customers are our family. That might sound like a cliché, but it is the reality I witness every single day, and it gets at the heart of why I am still doing this work after taking my first job with the UNICCO Service Company in 1980. I am filled with love and appreciation for the people doing this work alongside me.
Change is not always a choice, but your decision to partner with UG2, whether you count us as your employer or your provider, is a choice you have made and continue to make that I will never take for granted. I am so grateful to you for being part of the UG2 family, for trusting in us to innovate, grow, and navigate this ever-changing landscape. We excel at what we do because of that trust you place in us. And one thing I can say with certainty is that the more things change, the more our fundamental commitment to you as an irreplaceable part of our UG2 family remains forever the same.