Stepping in and Stepping up to Accomplish Whatever the Day Demands
Facility services managers are the backbone of every well-run building, juggling a multitude of tasks that keep operations seamless and spaces functional-all while maintaining customer satisfaction.
Working at the forefront of the industry while managing different teams and maintaining near-perfect customer satisfaction rates requires a mastery of services and functions. The professionals leading our facility services teams wear many hats.
While their responsibilities may vary from day to day and facility to facility, all bring expertise in the following roles:
Sustainability Steward. Our management professionals and teams drive sustainability excellence for our customers. UG2’s commitment to environmental stewardship underpins every aspect of our services, from our collaborative approach to identifying customers’ goals to the equipment and products we utilize in their spaces.
Empowering Teams through Leadership and Mentorship. UG2 focuses on recruiting talent who demonstrate standout skill sets and a commitment to excellence. Developing that talent into elite teams—and retaining them for the long term—requires the best in management, training and mentorship, and we have our managers to thank for contributing those factors. This is essential in an environment where organizations are constantly competing for a shrinking talent pool.
Safety Advocate. With the guidance of our in-house experts and the leadership of our facility services managers, UG2 achieves high safety ratings across the board. We incorporate hazard mitigation into every interaction, reward safe behaviors, and leverage both leading and lagging safety indicators, and incorporate audits, self-inspections, risk and hazard assessments and JSAs.
Quality and Performance Manager. Through our use of industry-leading quality management solutions, we monitor workflow in real time and address potential issues as they arise. We leverage data to track, inform, measure and share systems management and process improvement efforts.
Financial Advisor. Our commitment to our customers means consistently delivering savings through offerings like preventative maintenance, bundling services, efficient allocation of staff and resources, occupancy planning, in-house emergency maintenance, and smarter capital planning and asset management.
Tech Guru. Intuitive apps and software that monitor services and systems. Technologically supported retrofitting. The use of data analytics and knowledge management to drive continuous improvement. These are just a few examples of UG2 leveraging technology to achieve the best results and the highest level of service.
Communicator and Collaborator. Communication is key at UG2. We don’t just focus on technical skills; we value soft skills too, ensuring seamless collaboration between our UG2 teams and our clients. In times of emergency, we’re the ones making sure critical information gets through-whether that’s a message about a power outage or a system back up.
Our facility services managers support nimble teams of skilled employees, ensuring they continue to build on their knowledge of best practices and new innovations. No matter the challenge, our facility managers are always prepared to go above and beyond, ensuring your operations run smoothly every day. At UG2, we’re not just meeting standards-we’re setting them.