UG2 Helps Modernize a Customer’s Computerized Maintenance Management System
Decisionmakers at leading universities know, as well as anyone, how important it is to have a streamlined, highly functional and effective computer maintenance management system (CMMS). However, for the same reasons those systems are so essential, the prospect of changing systems and transitioning them brings to mind many potential pitfalls if anything goes wrong.
Fortunately, for one university, their longstanding facility services relationship with UG2 meant having access to the expertise required for a smooth and successful transition.
A Complex, Time-Sensitive Transition
Higher education — like healthcare, corporate, life sciences and manufacturing — presents a specialized environment where data and information systems are paramount. UG2 brings deep expertise in delivering comprehensive services in all those industries and more.
Our long-time customer was well aware of our expertise when it became clear they needed to upgrade their CMMS. They relied heavily on the CMMS, but the ten-year-old system lacked the technological advances that would make it truly effective. The team was expending precious time and resources on tasks like manual data entry, number crunching and work order tracking.
UG2 recommended replacing their current CMMS with a modern Prism system that would streamline operations, improve reporting and inform decision-making. Even better, UG2 proposed an accelerated timeline that would maximize the short window when classes were paused for winter break — and promised to maintain service levels throughout the transition.
A Tailored Solution Brings Remarkable Results
In close collaboration with the customer and drawing on our deep bench of expertise as well as our knowledge of the university’s needs and challenges, we laid out a tailored solution. We would ensure complete, accurate data by placing barcodes linked to Prism on every asset, automatically recording serial numbers, attaching photos, and uploading the custom task library and preventative maintenance procedures. We would also set up accessible, intuitive, customized dashboards that will be useful to support staff and students, faculty and food services users, event management professionals, and, of course, the FM teams.
Finally, we would train users on the new system while keeping the older CMMS live in the background, just in case.
In less than two months, the project was a complete success, bringing lightning quick-communication, faster work order resolution, a strong preventative maintenance program, instant reporting, informed decision-making, and targeted employee allocation. All of these outcomes were delivered in the agreed-upon time frame, without a hitch.
A Satisfied Customer with Major Props to Team UG2
UG2’s primary focus is making the transition and ongoing operation of a CMMS system as easy for each customer as possible. In this situation, we exceeded customer expectations, yielding a customer satisfaction score of 95%. Given our foundational promise to always go above and beyond, our customer knows they can count on that level of service far into the future.
Knowing the customer well helped, but UG2 excels at delivering the same level of service to our newest customers, too, with a collaborative approach and onboarding process that ensures we understand their needs inside and out.
Do you have questions about the benefits of integrating a CMMS at your facility, or about improving an approach that you’ve found isn’t fully working for you? Our experts would be happy to talk it through.