Thank you to the hard-working facility managers who keep our facilities healthy, safe and productive
As we look back on a banner year of unprecedented growth and achievement marked by major milestones, like our ten-year anniversary and four years of success with our Training & Innovation Lab, we have never been prouder of the heroes who are the backbone of UG2.
I’m honored to be part of the UG2 family, because, whether I am seeking input from one of our industry-leading subject matter experts or helping to support the next generation of talent, I find that our employees are consistently:
Exceeding expectations in all they do
When it comes to making a difference, our teams go above and beyond their duties and responsibilities. Our customers share words of appreciation almost daily, but I know that the vast majority of our employees’ contributions happen out of the spotlight, without acclaim or accolades. These occurrences are by no means happenstance. Our employees are superstars because they subscribe to a very intentional work ethic and team approach that embraces our core values—and continuously builds on them.
It’s easy for companies to claim that they strive for five-star customer service, but UG2’s people-centric approach means we actually deliver on that promise, because we operate from a place of empathy and humanity. Our employees are adept at the soft skills that are essential for connecting with people, solving problems, and building true partnerships.
Staying proactive and prepared
Getting ahead of the problem is critical in facilities management. It’s also complicated—and requires a high level of skill, attention to detail, consistency, and a forward-thinking approach. We give our employees the training, time, and resources to prevent problems before they arise, and our teams always come through. That means our customers benefit tremendously, from cost savings and energy efficiency to increased productivity and communication.
Our employees support each other in these endeavors, embracing opportunities for cross-training, operating from a team approach, staying attentive to one another’s needs and challenges, and stepping in to provide support when an issue arises.
Innovating and sharing expertise
From formal and informal mentoring relationships to willingness to share knowledge through our Training & Innovation Lab, our employees are extraordinarily generous with their insights and experience. Across every area of service and every level of the company, team UG2 succeeds because we work together to find new ways to lead.
Those partnerships allow us to incorporate data-informed technology advancements and new innovations into our work, complementing our proven practices and longstanding industry knowledge.
Prioritizing safety in all we do
Safety is not an add-on feature at UG2—we build it into all we do, from the ground up. That means conversations about safety have a place in every meeting, check-in, training, and one-on-one briefing. We introduce safety in ways that focus on process, so that practicing safety measures becomes second nature.
Safety, of course, extends to maintaining pristine spaces through cleaner surfaces, sanitization practices and air filtration. UG2 excels there—largely because our teams met the challenges presented by the COVID-19 pandemic with a passion for embracing new knowledge and adapting to get the job done right.
Advancing sustainability
UG2 is an industry leader in environmental stewardship, and that’s something our employees take particular pride in. They embrace opportunities to advance sustainability, from incorporating green products to requesting and offering training opportunities to promoting ideas for efficiency within the organization and with our customers.
The impact of that commitment is evident in our use of safer cleaning products, machines that don’t create noise pollution, and high-quality filters that let you breathe easier.
The next time you witness a member of Team UG2 making a difference, please take a minute to let us know. We are thrilled to pass on the praise and reward their contributions.