Service and offerings tailored to you and built to evolve your changing needs
It’s a demanding time to manage operations and maintenance for commercial office buildings. Fortunately, UG2 is more than meeting the challenge. We’ve leveraged our longstanding industry expertise and integrated the lessons learned through the pandemic for an Operations & Maintenance practice that is excelling on every front.
How do we do it?
An unmatched talent pool. At a time when finding skilled tradespeople can seem next to impossible, UG2’s high retention rate, highly competitive benefits, and practices like promoting from within, mean that we continue to benefit from the strongest team in the industry—and our customers do, too.
Responsive mobile maintenance. With a 24/7 response time, the mobile team is made up of expert, multi-craft tradespeople with access to the latest tools, equipment, and advanced technology. The team includes mechanics, licensed electricians, carpenters, plumbers, and HVAC technicians.
Deeply invested leadership. Everyone from our executive leadership on down is committed to customer excellence. That means supervisors are on site, getting to know every customer’s needs and challenges alongside the teams they supervise. UG2’s leadership also takes an active role in professional development of our teams through our Learn with Leaders program.
Incomparable communication. Transparency is essential to satisfied customers and to a successful workforce. We pride ourselves on a communication strategy that emphasizes listening more than speaking, explaining our processes, providing regular updates, taking accountability, and learning from feedback.
Industry-leading training. From well before their first day on the job site, we provide every employee best-in-class training, and we offer ongoing professional development. We launched our world-class Training and Innovation Lab to ensure every employee is working at the top of their game.
Unwavering accountability. Our management team is fully engaged in our teams’ processes and priorities, staying on top of day-to-day challenges and emerging issues, and communicating clearly and immediately if a problem arises. Our commitment to you includes bearing full responsibility for the operations of your site.
Cost-effective service and savings. Delivering value matters. Our deep bench of expertise allows us to manage operations efficiently and effectively. We customize our solutions to every facility and customer, so you get exactly what you need.
A safety record that shines. From our very first days, UG2 has put safety at the center of all we do. We reject the typical one-and-done approach to training and instead incorporate ongoing, leading edge safety practices, frequent refreshers for employees at every level, and an unparalleled safety audit program.
An emphasis on innovation. Our training and innovation allow us to offer advanced technologies. Each employee is a driver of continuous process improvement, so we always provide the best service and solutions to our customers.
When it comes to operations and maintenance of commercial office buildings, our services and offerings are tailored to you, and built to evolve with your changing needs.
We understand that when we keep your facility operating smoothly and in pristine condition while delivering five-star service, not only do we stand out from our competitors—we make you stand out from yours. It’s a win-win—and the reason behind our 98% customer retention rate.